Jesse Fernandez

Marketing Associate at American University of Antigua | Hospitality Associate Experience

Jersey City, US.

About

Dedicated marketing professional with over nine years of experience in higher education marketing and guest services. Adaptable, service-oriented, and skilled in stakeholder engagement, event planning, vendor management, and customer experience.

Work

American University of Antigua College of Medicine

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Marketing Associate

New York, New York, US

Summary

Supported marketing initiatives for a leading Caribbean medical school, collaborating across departments to enhance brand visibility, organize events, and manage promotional materials.

Highlights

Executed marketing campaigns targeting prospective medical students and enhanced institutional presence in the New York area.

Coordinated events and partnerships—leveraged social media and email channels to drive engagement.

Managed vendor relationships, streamlined invoice processing and purchase orders, and produced regular marketing and performance reports.

Liberty Science Center

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Hospitality Associate

Jersey City, New Jersey, US

Summary

Welcomed and facilitated guests at New Jersey’s premier science museum, ensuring smooth visitor experiences within exhibition spaces.

Highlights

Serviced up to ~700,000 visitors annually, enhancing visitor satisfaction and engagement through friendly support and problem resolution.

Maintained punctuality and a positive demeanor in a fast-paced, customer-focused environment.

Design Strategy (a division of Useready)

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IT Support Technician

New York, New York, US

Summary

Provided IT support within an IT consulting firm, assisting internal teams with technical needs and systems troubleshooting.

Highlights

Managed support tickets, resolved hardware and software issues, and maintained user productivity.

Collaborated across departments to deliver effective technical solutions.

Flywheel Sports

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IT Technician

Austin, Texas, US

Summary

Provided technical support to fitness facility staff, resolving IT issues and maintaining smooth operations.

Highlights

Supported daily operations through troubleshooting connectivity and hardware issues.

Assisted staff with technology needs in a dynamic fitness environment.

Field Strategies

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Community Organizer

Washington, District of Columbia, US

Summary

Coordinated community engagement and outreach initiatives for a political organization based in Washington, D.C.

Highlights

Developed grassroots campaigns, organized local events, and mobilized community stakeholders.

Managed logistics and communications to support public service goals.

Education

Rutgers University

New Brunswick, New Jersey, United States of America
Bachelor of Science Psychology

Skills

Computer Literacy

Microsoft Office, Invoice Processing, Reporting.

Customer Service & Support

Customer Interaction, Vendor Management.

Marketing & Event Planning

Event Planning, Marketing Campaigns, Email & Social Media.